Mobile / Live
xe66 collects only the account and transaction data needed to run your session, process payments through Upay and Bank Transfer, and keep your wallet secure. What we collect, why we hold it, and how you can request changes — this page covers all of it clearly, without legal padding.
When you open an account with us, we collect the information you provide during registration — your contact details, preferred payment method and account activity. For payment processing, transaction records tied to Upay deposits and Bank Transfer withdrawals are retained as part of your account history. We do not sell your personal data to third parties, and we do not share it beyond what is operationally necessary to process your session, verify your identity or respond to a support request. Cookies are used on the site to maintain your logged-in state and to understand which sections of the account area you visit most; you can manage cookie preferences through your browser settings. Data retention follows the period required to satisfy account obligations — once that period ends, records are removed from active systems. Access to this service and the data rights described here depend on your local law and the eligible regions we currently serve. If you are unsure whether this policy applies to your situation, review the contact route in the support section below before proceeding.
This policy governs data collected directly through your xe66 account — from registration through to active session use. It does not extend to third-party services linked from our platform, including payment network terms from Upay or Bank Transfer. Understanding the boundary helps you know which questions to direct to us and which to raise with the relevant external provider.
Data collected when you log in, update your profile or verify your identity falls inside this policy. This includes your registered contact details and any records tied to your account wallet actions.
Transaction records for deposits and withdrawals processed through Upay and Bank Transfer are held within your account history. How those payment networks handle their own data is outside the scope of this policy.
Browsing behaviour within the xe66 platform — which game categories you visit, session duration and navigation paths — is captured through first-party cookies and used only to maintain account functionality and improve the account experience.
Links to external sites, game studio interfaces from providers like or , and any payment gateway pages operate under their own separate data policies. We are not responsible for data practices outside our own platform.
Your account area is the first place to check if you want to see what information we hold. From the account settings page, you can review the contact details on file and update them directly if anything has changed — your registered mobile number, email address or preferred payment method. If you believe a transaction record in your account history is incorrect, raise it through the support route rather than attempting to edit it yourself, since payment records require verification before any change is applied. For questions about what data we retain beyond what is visible in your account, or if you want to request removal of your information, the published support contact is the correct route. Availability of specific data rights may depend on your location and the applicable local law in your eligible region. We aim to respond to all data queries through the same support channel used for general account help — there is no separate privacy desk.
Open your account settings to see the contact details and payment methods currently linked to your profile. Transaction history is visible in the wallet section of your account.
Update your registered mobile number or email directly from account settings. Changes to payment methods — Upay or Bank Transfer — follow the verification steps shown in your wallet section.
If something in your account record looks wrong or you want clarity on retention, use the published support contact route. State your account reference and the specific record in question.
To ask us to remove your data, contact support with your account details. We will confirm whether removal is possible given your account status and the applicable retention period in your region.
For any question tied to this policy — data held on your account, a request to update or remove information, or a concern about how your payment details are stored — use the contact routes published on the xe66 site. We handle policy questions through the same channel as general account support. There is no separate privacy-only form; route your query directly to the support team with your account reference included.
The live chat route on the xe66 site handles account and policy queries. Open the chat from any page once you are logged in and select the account help category to reach the right team.
For written privacy requests — including data access or removal — use the email address published in the site's contact section. Include your account reference and a clear description of your request.
The help centre on the xe66 site contains published articles on account data, cookie settings and payment record queries. Check there first; if your question is not answered, escalate to chat or email.
We apply access controls to account data so that only the systems and staff involved in processing your session or support request can read it. Cookies used on the platform are first-party and limited to session management and account navigation; we do not use advertising trackers on account-area pages. Payment data linked to Upay and Bank Transfer transactions is held only for the period needed to settle records and satisfy any account verification requirement. Retention periods are not indefinite — once your account is closed and the required hold period has passed, active records are removed. If you want to know the retention period that applies to your account specifically, ask through the published support route.
Account data is accessible only to the internal systems and staff directly involved in processing your session, verifying identity or resolving a support case. We do not share personal data beyond those operational purposes.
First-party cookies keep your session active and record navigation within the account area. You can adjust cookie permissions through your browser settings at any time; blocking session cookies may affect your ability to stay logged in.
Transaction records tied to Upay deposits and Bank Transfer withdrawals are kept for the period required to complete account verification and settlement. Records are removed from active systems once that period ends.
If we make a material change to this policy, we will update the version on this page. We recommend checking back periodically. Continued use of the account after a policy update means you have read the revised version.
These are the questions we see most often about account data, cookies, payment records and your rights under this policy. If your question is not covered here, the support contact route on the site is the right next step.
We collect the contact details you provide during registration — your mobile number, email address and preferred payment method. Once your account is active, we also record session activity and transaction history linked to your account wallet, including Upay and Bank Transfer records.
We do not sell your data. We share information only where it is operationally necessary — for example, with the payment network processing your Upay deposit or Bank Transfer withdrawal. Game content providers such as or do not receive your personal account data from us.
Retention periods depend on account status and the requirements of your eligible region. Records are not kept indefinitely — once the required hold period following account closure has passed, active data is removed. Ask support for the specific period that applies to your account.
Contact us through the support chat or email route published on the xe66 site. Include your account reference and state clearly that you are requesting a data access summary. Whether this right applies to you may depend on your local law and eligible region.
Yes — you can request removal through the published support contact. We will confirm whether deletion is possible given your account status and any retention period that applies in your region. Some records tied to payment verification may need to be held for a minimum period before removal.
We use first-party cookies to keep your session active and to record how you navigate the account area. You can block or clear cookies through your browser settings at any time. Note that disabling session cookies may prevent you from staying logged in to your account.